Terms & Conditions


1. This website is operated by Turbo Rebuild Limited, trading as www.PulsarTurbo.co.uk. Where these terms and conditions use terms such as "we", "us" and "our" they refer to www.PulsarTurbo.co.uk.

2. The words "You" or "Customer" or any variation of it means the Client. "Terms and Conditions" or "T&C" means this text. The word "Parties" mean you - the Customer - and the company together. The word "Party" mean either the Customer or the company or both.

3. All www.PulsarTurbo.co.uk business and sales are subject to Terms and Conditions set in this document.

4. The Terms and Conditions set below shall apply to sale of any goods and services even if not directly mentioned in this text, with the understanding that the Terms and Conditions shall form (in whole) part of any contractual agreement between Parties.

5. The word "unit" means any turbocharger or any turbo part or item even if not specified in this text.

6. We offer this website, including all the information, tools and services available on it, on the condition that you accept these terms and conditions and the associated privacy policy available on our website. 

7. By visiting our website and/or purchasing something from us, you are deemed to have accepted these terms and conditions. 

8. You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to your website, read these terms and conditions and ensure you understand them before making a purchase.


9. We reserve the right to refuse service to anyone, for any reason, at any time. 

10. Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices. 

11. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website. 

12. Headings and titles used on this website are done so for convenience only. They do not constitute any part of the terms and conditions and will not limit or otherwise affect the terms herein. 

13. Nothing on this website is intended as an advice. The Company shall not be held responsible for any loss or damage caused by usage of any information from this website.

14. Nothing on this website is intended as an offer. Please contact us with any enquiry you may have and The Company will provide you with up to date details, prices, availability.

15. The Company may use cookies to ensure that You get the best user experience; The Company does not save or use your cookies for any other reason than to bring you a better customer experience.We do not store credit card details nor do we share customer details with any 3rd parties

16. All turbocharger manufacturers names, logos and part numbers are for identification purposes and cross referencing only and do not imply the part is a genuine part made by said manufacturer unless specifically stated.

17. All rights reserved.


18. Our website offers a range of products and or services for sale. Where we refer to an 'item' we are referring to a single product or service available for purchase on this website. 

19. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system. 

20. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.

21. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:

i) The item you have ordered is out of stock

ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent

iii) There has been a pricing or product description error

iv) There is a system or procurement failure

v) You have failed our customer validation checks

22. Pulsar Turbo Systems Turbochargers (and Parts) are not vehicle specific. They are universal fit turbochargers. It is the Customer's responsibility to ensure the vehicle is professionally tuned to ensure that the Turbocharger operates in its designed limits. Operation outside of designed limits will invalidate Warranty.

23. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.

24. Your order will only be accepted by us once your goods have been dispatched.

25. Purchase of Turbocharger parts, including Turbo CHRA, is undertaken by You the customer on the understanding that by doing so, a Turbocharger failure analysis has not been completed by PulsarTurbo.co.uk on the failed Turbocharger. As such, investigation is required to find the cause of the original failure with remedial works required, including replacement parts, before the supplied order is used. Failure to correct root cause of original issue will result in repeat failure, which would not be covered by warranty.


26. It is a Company policy that cleared funds must be received prior to dispatch of goods or completion of services ordered by The Customer. Payment can be settled by cash, bank transfer, and PayPal or card payment. If credit card or PayPal is used, then a surcharge may additionally apply in amount of up to 5% of the order value depending of card type. If the credit card surcharge was not collected during the sale then it remains unpaid and The Company may request it to be paid or charge the card on later date, which is authorised by you.

27. There is not any surcharge for debit card payments.

28. The Company may (at its sole discretion) refuse to accept any card payment and ask for alternative method of payment (especially when customer not present payment is to be made on collection of goods / collection of Turbo) - please ask for more details and we will happy to help.

29. For any card payments a pay-by-link can be issued to allow Cardholder to authorise the transaction.

30. Card payments on collection of goods / Turbocharger (service) will only be accepted where collection note is signed by genuine cardholder. The goods / Turbocharger will not be released unless the collection note is signed by the genuine cardholder. We reserve the right to (at our sole discretion) ask for photographic ID matching card details to confirm genuine cardholder.

31. If for any reason the order remains unpaid then The Company can request at any time for the order to be paid in full on any part of it.

32. There is an administration fee of £10 + VAT, which will be charged for any illegitimate charge back request (You must resolve the issue with The Company first before approaching the card issuer). Initiating a charge back will void any Warranty.

33. The Company may accept a cheque on the condition that the payment will be cleared in our bank account which usually takes 5-10 working days before We release the goods

34. The Customer understands and agrees that the goods will not be released until cleared funds are received.

35. The Customer understands and agrees that the Turbo (which is ongoing any repair / replacement) shall remains in possession of The Company until clear funds received.

36. If for whatever reason the goods are released (repaired Turbo released) but not fully paid then the goods shall remain the property of The Company and The Company has the right to collect or, by whatever means, recover the goods at any time.

37. If Turbo was released for whatever reason but the service was not paid then the Customer is authorising the Company to (by whatever means) recover the Turbo and then recover any money owed to the company by the Customer.


38. Prices for items are subject to change without notice. 

39. We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you. 

40. We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service. 


41. During checkout, you may be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times).

42. Where you select a "next day delivery" option, orders placed on Fridays, Saturdays or Sundays may not be despatched for delivery until the following Monday and so may not be received until Tuesday. 


43.An email communication sent to You by The Company shall be considered as valid delivered written communication (The Company will normally ask You to confirm by return that you received it).

44.The above shall apply to communication sent by the Client to The Company. Please ask The Company by replying to your email for confirmation.

45.The Client and The Company agree that any communication shall be solely between the parties.

46.Shall any of the parties decide to appoint any third party to communicate with the other party then the other party shall not respond to any such communication.

47.The above applies to both The Client and The Company.

48.If You require any other form of communication (by mail or fax for example) then please let The Company know at time of placing the order.


49. If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.

50. Where items have not been dispatched prior to a cancellation request, our refund policy will apply.


51. We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.

52. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.

53.Parties agree that any irresolvable dispute which may arise between The Customer and The Company shall be resolved by Court.

54.The Company reserve the right to amend / change / withdraw above Terms and Conditions in whole or any part of it at any time to our sole discretion and without any prior notice.

55. Any changes made to Terms and Conditions shall have immediate effect.

56. Severability - If any provision or condition ( or part of provision or condition ) of the Terms and Conditions is found by any Court ( or competent jurisdiction or rule of law or public policy ) to be prohibited or illegal or unenforceable then the remaining part of the provision or condition and the remaining provisions and conditions shall remain in effect. If possible the offending provision or condition (or part of the provision or condition) will be modified to the slightest degree.

57. None of the provisions or conditions are intended to affect any of the Customer Statutory Rights.

58. Parties agree that the agreement between parties is confidential.  Details of the Agreement (information about the agreement) shall be kept in strict confidence and shall not be used for any purpose whatsoever other than execute the Agreement. The confidential information shall not be disclosed to any person other than Your representatives who have a need to know such confidential information.

59. No party shall make, or permit any person to make, any public announcement ( including without limitation such called internet reviews ) concerning agreement between parties, the purpose or its prospective interest in the purpose of the agreement without the prior written consent of the other party (such consent not to be unreasonably withheld) except as required by law or any governmental or regulatory authority or by any court or other authority of competent jurisdiction


60. These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales.


61. These terms and conditions combined with our published Privacy Policy (also available through this website) and Refund Policy (also available through this website) constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and us whether written or oral.


62. Any Customer details provided to The Company whatever way will not be disclosed to any third party except of carrier companies processing delivery of goods or services ordered by Customer.

63. The Company will use Customer details for purpose of processing orders, process delivery, for invoicing and for warranty purposes. We do not store credit card details nor do we share customer details with any 3rd parties

64. The Company will never send any unwanted emails, leaflets, letters or advertisement unless you specifically request so.


65. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.

66. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused.


67. Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply. Please refer to Klarna for their full Ts&Cs.


68. All Pulsar Turbocharger supplied by PulsarTurbo.co.uk include 12 months limited Warranty from date of purchase to cover manufacturing defects or poor workmanship.

69. All warranty periods start on the Invoice date of purchase and finish at the end of the period specified depending on the type of unit (Turbocharger or any other part) purchased as stated below.

70. All warranties are non-transferable. The warranty is available only to the original purchaser of the unit.

71. Proof of purchase must be available before any warranty can be considered.

72. As part of warranty inspection, proof in the form of receipts may be requested to evidence vehicle servicing has been undertaken to manufacturer specifications, together with any requested remedial work & replacement parts.

73. For Turbochargers, the warranty covers the Turbocharger and all internal components. The warranty does not cover other components that happen to be affixed to the unit and those are not the subject of the sale (ancillary equipment).

74. For Turbocharger CHRA and Turbocharger parts purchased from PulsarTurbo.co.uk, where a warranty return is requested, the full Turbocharger is required to be returned to PulsarTurbo.co.uk in a complete, untampered condition, as removed from the vehicle to allow a complete failure analysis.

75. PulsarTurbo.co.uk Warranty covers any mechanical faults of the unit supplied, if a fault should occur as a result of components failure - the mechanical fault.

76. Although we are very sympathetic to all warranty claims, Turbo failures caused due to outside influence cannot be accepted under this warranty

77. PulsarTurbo.co.uk Warranty does not cover claims for any loss and damage including any consequential loss or damage and The Company shall not be held responsible for any, for whatever reason arising, whether claimed under the warranty or not.

78. PulsarTurbo.co.uk Warranty shall not be held responsible for any loss or damage (which may include loss of earnings, vehicle hire, inconvenience, installation charges) which may be caused by the purchased unit (Turbo or any other part) or any delay with delivery.

79. PulsarTurbo.co.uk Warranty does not cover claims where damage is caused by: negligence, lack of adequate care, lack of service, bad installation or failure to correctly diagnose and correct the original cause of Turbocharger failure. It is the Customer’s responsibility and best interest to appoint professionally skilled trade specialist to carry on installation job of any purchased units and/or components.

80. PulsarTurbo.co.uk Warranty does not cover claims where damage is caused by engine related problems. Every claim of that nature will be rejected and warranty VOID.

81. The Warranty must be validated (see below specifically for validation of Turbo warranty).

82 If a unit (Turbo or any other part) is found to be defective prior to the installation in the vehicle then we will arrange collection of the defective unit (along with the exchange unit if the sale was on an exchange basis) and replace it (or repair - to our discretion) with a working unit at no cost to The Customer.

83. PulsarTurbo.co.uk must receive the defective part before a replacement will be issued.

84. The unit must be used to the manufacturer’s specifications.

85. The Turbocharger (or any other item purchased) comes sealed, any attempt to unseal (dismantle) the Turbo (or any other part supplied) by whoever apart from The Company in The Company premises will void the warranty.

86. The Vehicle must be custom-mapped once Turbocharger installed to ensure correct operation.

87. If a unit (Turbo or any other part) is found to be defective after installation in the vehicle, then You shall make a Warranty Claim and such unit (Turbo or any other part) shall not be considered as "not fit for purpose" or "not as described" (we are unable to replace the unit / make a refund without examination).

88. It is Company policy to firstly replace incorrect or faulty items before We refund.

89. If You need to make a claim for any reason You must contact us by either phone or in e-mail within 7 working days of discovering the issue and prevent any further potential damage.

90. Let Us know the problem You are having and one of our sales people will advise You on what the next steps are.

91. PulsarTurbo.co.uk shall not be held responsible for any claims unless this procedure is followed.

92. The Company may decide that return of the item / unit for inspection is necessary (For Turbochargers and Turbocharger CHRA We will decide that return for inspection is necessary). In such occasion The Customer shall return the item (Turbocharger or any other part) in state "as delivered" to PulsarTurbo.co.uk. The Company will carry out a warranty inspection / assessment. We are unable to make any warranty inspections / assessments outside of our premises.

93. Where Turbocharger part/s purchased are reported faulty, The Company may decide that the complete fully assembled Turbocharger is returned to allow full inspection.

94. Shall the warranty claim be rejected by The Company then the Customer shall cover cost of warranty inspection.

95. All inspections are on "back-to-base" basis and We are unable to carry on any inspections at Customer location, shall You refuse to make the unit ready for collection then We will void the warranty.

96. All responses and authorisations to proceed with warranty work or replacement of parts by any third party (not The Company) shall be in writing. The Company shall not be held responsible for any action taken unless it was authorised in writing by The Company (The Company will not cover any bills or make any reimbursements).

97. All warranty claims are dealt with on an individual basis as every Turbocharger is different and every claim has different factors that must be taken into consideration. We try to handle claims as quickly as possible, striving to have all completed within 10 working days from the date the Turbocharger is received by Ourselves.

98. The Company reserves the right to either limit, or void, the guarantee on the Turbo (or any other unit / part) dependent upon the nature and severity of the fault.

99. Shall the warranty be void then The Company will furnish You with an offer to repair / replace of damaged unit.

100. Shall You decide to proceed then it will be treated as a Job Order and an appropriate form will be sent for authorisation and payment requested.

101. Shall You not to respond to The Company offer (either by accepting it or refusing it) within 10 working days it shall be treated by The Company as offer being refused by You.

102. Shall the offer be refused then We will dispose of the item unless We receive Your written instruction of what to do with the item.

103. You authorise The Company to dispose any item not collected within 180 days commencing from the day The Company contacted you with quotation.

104. The specifications and applications of the supplied Turbochargers shall not be compared to any other data specified or available from the other remanufacturers.

105. For the purpose of any Customer claim the time of delivery is not an essence. All times / dates quoted are approximate and may vary.

106. We will not accept any claim for any loss or damage, or any consequential loss or damage arising from delayed dispatch / delivery.

107. Once Turbocharger is requested by Us to be removed from the vehicle by Ourselves the Unit must be securely packaged and returned directly to base for inspection, with a completed Warranty Form.

108. Any Warranty Claims returned without Warranty Form completed will not be accepted.

109. Turbochargers (and Parts) must not be disassembled or tampered with in any way. The Turbocharger (or Part) must not be sent for independent inspection prior to being returned to Ourselves.

110. Once the Warranty Claim is received, a Warranty Inspection will be undertaken which includes full disassembly of Turbocharger (or Parts).

111. By completing Warranty Form and returning Turbocharger for a Warranty Inspection, You agree the unit can be disassembled in full prior to inspection.


112. Shall You - the Customer - in any circumstances decide not to honour The Company expertise in regards of: required jobs or services or progress of the repair or unserviceable components or warranty inspections then we - The Company - invite You to appoint independent specialist (professional) to confirm The Company expertise.  The chosen company must be agreed by both parties.

113. You shall be responsible for any such expenses which may be necessary to co-operate with such specialist as well as any specialist fees must be arranged directly by You. Any inspection by such specialist shall be carried on in company premises and accompanied by Company member of staff. You must allow vehicle to be present at time of inspection should it be requested for any further investigation.

114. Shall you not to respond to The Company offer (either by accepting it or refusing it) within 10 working days it shall be treated by The Company as offer being refused by you.


115. Shall You require any written fault assessment or written job report or any other written itemised work assessment other than our standard Quotation form or Invoice then this will be chargeable fee of £50 +VAT per every hour of working up / preparation of such paperwork as required by You.